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I Want a New Drug

tweaks  iPhone_blackberry

 

I’ve had a Windows Mobile (WM) device for 8 years, as I’m sure many of you have.  I feel so comfortable with it.  I know its capabilities, I have tons of great software, and best of all, I have support from this excellent forum and others like it.  If I want to find how to do nearly anything a Windows Mobile device is capable of, all I need do is ask.

But my comfort has grown into boredom.  I’ve done many things to alleviate this boredom and make my device more exciting and user friendly, such as upgrading the ROM to WM6.1, and adding Winterface, ZoomBoard and other modern applications.  But when it comes to using the device, ultimately I have to pull out a stylus, and that’s where my frustration lies.  When a customer calls and I need to look at the notes in his contact information or look up product information in my device, I get very frustrated by having to pull out the tight-fitting stylus and navigating a bunch of menus.

Supposedly Microsoft will unveil the next version of WM in the second half of 2009, called WM6.5.  But there are no firm details as to expected improvements.  And the new version will reportedly only be available in new handsets.  I’m not sure I want to wait at least six months for a new, exciting product, when I have no idea what to expect.  Will we still have to drag out a stylus for picking out contacts or playing some of my favorite games?  How will our user experience be enhanced?  Judging from past versions of WM, I suspect only incremental upgrades, and that’s ok, because I’m sure Microsoft doesn’t want to alienate their current user base by making radical changes.  But I feel radical changes are in order.

If you were to suggest a pocket pc or new phone to someone, would you recommend a WM product if they had no previous experience?  I don’t think I would.  I think it would be a steep learning curve as compared to the out-of-the-box user experience that competitors supply, such as the iPhone, BlackBerry, the upcoming Palm Pre, Symbian and Android.  I have many non-techie friends who have recently bought new handsets from BlackBerry and iPhone and were up and running quickly.  Can one expect that from a WM device?  Certainly a WM device has more capabilities, is more tweakable, has a huge software base, and of course huge communities to help one along.  But the vast majority of users are not looking to reflash ROMs, or edit the registry.  Which begs the question, what is a power user?  Is a power user someone who endlessly upgrades roms and software, tweaks the endless amount of settings and spends hours hacking away at the user interface, or is a power user someone who makes tons of calls, emails and text messages?

I think both are power users, but they are very different types of power users.  One is a power user and the other is really a power tweaker.  Take my wife, for example.  She is very non-techie.  When her work got her a BlackBerry Curve she was emailing and texting in minutes.  She has turned into a major power user.  Yet she has no idea how the inner-workings of her phone function.  And why should she care when everything works with no intervention?

I enjoy tweaking my device.  It’s fun.  I’m amazed at some of the incredible ideas people have come up with in order to enhance the WM experience.  But really, is this experience radically different than it was 8 years ago?  I submit it is not.  And that would be fine if I never saw a BlackBerry or iPhone.  But with that door open, WM suddenly seems old fashioned.  To be sure, you can dress it up in the beautiful cocoon of an HTC Fuze, and you can add finger friendly software, but that won’t attract the casual user who makes up the vast majority of customers.  Isn’t it obvious?  A recent article from Computerworld.com showed the numbers.  For the 3rd quarter of 2008 Symbian is first in sales with 15.4 million sales, followed by RIM with 5.8 million units sold, and 3rd place iPhone finally beat out WM devices for the first time, 4.7 million units to 4 million.  Of these nearly 30,000,000 units sold, how many owners are in the power tweaker category as opposed to the power user?

Are you happy with your WM device, or are you looking for easier access to your information and communication functions?  Do you want to spend your time tweaking or texting?

And while I’m at it, I have to say I am sick of using a mouse.  I only have two hands and the mouse is slowing me down.  It’s also time for a new desktop user interface that allows two handed use or we will be forced to evolve into three-handed people.

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January 23, 2009 - Posted by | Apple, Blackberry, Opinions, Pocket PC, Technology, Windows, Windows Mobile

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